System Integration
  • CTI PBX - ICCS - Recording middleware
  • CRM - HR integration with telephony
  • 3rd party vendor support
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Contact Centers
  • Pilot touch screen phone client
  • Instant replay - monitoring
  • Email - instant messaging
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Pro - Services
  • PRINCE2 Accreditation
  • Project - Risk Management
  • Application trouble shooting
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"The fundamental requirement for effective and dynamic customer focused communications is not only system but also desktop convergence" Keith Bryan - Director, Business & National Accounts

At Call Vision, emphasis is placed on giving communications a shared presence that interfaces across departmental systems. Call information becomes customer information which becomes market intelligence. The heart of all our applications is a unique data hub that shares information in real time, stores tagged data and securely supports 3rd party vendor solutions.

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The dedicated business of looking after customers requires tools that reduces time overheads and promotes efficiency

  • Core system integration
  • 1st and 3rd party application support
  • Agent and call control from our touch screen console - Avaya, Nortel, Cisco, Mitel PBX's
  • CRM, bureau and patient record integration
  • Auto dialer for major incident initiation
  • Real time Call trend analysis and Agent resource management
  • Capita Command & Control system support for virtual PBX-ACD agents

01-11-2011 new ACCM product!

Call Vision is set to launch its exciting new Agent & Contact Centre Management solution to increase efficiency and reduce resource costs through combined demand and availability benchmarking reporting!

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